C-C4H56I-34 VALID TEST CAMP, C-C4H56I-34 LATEST BRAINDUMPS SHEET

C-C4H56I-34 Valid Test Camp, C-C4H56I-34 Latest Braindumps Sheet

C-C4H56I-34 Valid Test Camp, C-C4H56I-34 Latest Braindumps Sheet

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SAP C-C4H56I-34 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Personalization and Extensibility: In this topic, SAP Consultants explore creating custom fields and objects to capture additional business data, configuring business rules for tailored system behavior, and extending functionality through APIs for integrating third-party applications.
Topic 2
  • Cases: This topic equips SAP Consultants with the processes for handling customer cases, including creation, updates, and resolution. Techniques for routing cases to suitable agents and setting up escalation rules are highlighted, ensuring efficient case management and escalation handling for superior customer service.
Topic 3
  • Service Elements: SAP Consultants delve into configuring service level agreements (SLAs) to copyright service delivery standards, establishing workflows with approval mechanisms, and implementing feedback tools for customer satisfaction. These elements ensure structured and customer-focused service operations.
Topic 4
  • Service Objects: This topic introduces SAP Consultants to the creation and customization of service objects that facilitate the management of specific service requests. Linking service objects to cases is also discussed, ensuring effective organization and improved case handling in the service lifecycle.
Topic 5
  • Master Data: This topic familiarizes SAP Consultants with essential processes for managing master data, including customer data creation, maintenance, and archival. It also delves into managing service offerings and product data to align with business needs. Data migration strategies are explained, ensuring the successful import of existing records into SAP Service Cloud while maintaining data integrity.

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Updated SAP C-C4H56I-34 Questions To Clear C-C4H56I-34 Exam

The SAP Certified Application Associate - SAP Service Cloud Version 2 (C-C4H56I-34) certification is the way to go in the modern SAP era. Success in the C-C4H56I-34 exam of this certification plays an essential role in an individual's future growth. Nowadays, almost every tech aspirant is taking the test to get SAP certification and find well-paying jobs or promotions. But the main issue that most of the candidates face is not finding updated SAP C-C4H56I-34 Practice Questions to prepare successfully for the SAP C-C4H56I-34 certification exam in a short time.

SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q76-Q81):

NEW QUESTION # 76
Which of the following objects can be displayed in the Entities facet of the Customer Hub screen?
Note: There are 2 correct answers to this question.

  • A. Registered products
  • B. Cases
  • C. Maintenance plan
  • D. Service orders

Answer: A,B


NEW QUESTION # 77
Where can you find existing cases in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

  • A. In the product page
  • B. In the case worklist by choosing the Case app from the menu
  • C. In the cases settings view
  • D. In the My Cases Summary card available in the home page

Answer: B,D


NEW QUESTION # 78
You have determined that one of your products has a known fault. You want to ensure that all cases with that product are automatically assigned to the escalation team. Which feature in SAP Service Cloud Version 2 would you use to do this?

  • A. SLA
  • B. Service categories
  • C. Case routing
  • D. Notifications

Answer: C


NEW QUESTION # 79
What steps must an administrator perform to enable the phone channel in Agent Desktop? Note:
There are 2 correct answers to this question.

  • A. Integrate with a third-party Computer Telephony Integrator (CTI) provider.
  • B. Add a mashup service in Agent Desktop.
  • C. Obtain API token credentials from the CTI provider.
  • D. Add the phone channel to the live interaction widget.

Answer: A,C

Explanation:
Option A is correct because the administrator must obtain API token credentials from the CTI provider in order to configure the phone integration in Agent Desktop1.
Option D is correct because the administrator must integrate with a third-party CTI provider in order to enable the phone channel in Agent Desktop2. SAP Service Cloud Version 2 doesnot have native CTI, so a CTI widget adapter is used to connect the CTI provider with the Agent Desktop3.
Option B is incorrect because the administrator does not need to add a mashup service in Agent Desktop to enable the phone channel. A mashup service is used to integrate external applications or web pages into the Agent Desktop, but it is not required for the phone channel.
Option C is incorrect because the administrator does not need to add the phone channel to the live interaction widget to enable the phone channel. The live interaction widget is used to display the incoming and ongoing interactions from various channels, but it does not control the activation of the phone channel. References = Configuring Phone - SAP Learning SAP Service Cloud Version 2 Integration - Sinch Agent Console Add-On for SAP Service Cloud - SAP Online Help
[Mashup Services - SAP Online Help]
[Live Interaction Widget - SAP Online Help]
Enabling the phone channel in Agent Desktop within SAP Service Cloud Version 2 requires integration with external telephony solutions to facilitate voice communication capabilities. This integration is achieved through collaboration with a Computer Telephony Integration (CTI) provider. The essential steps involve obtaining API token credentials from the chosen CTI provider, which are necessary for authenticating and establishing a secure connection between the SAP Service Cloud and the telephony system. Additionally, the integration process involves configuring the necessary settings and parameters within the Agent Desktop to ensure seamless communication flow and functionality, leveraging the capabilities and services offered by the CTI provider


NEW QUESTION # 80
Where can the administrator configure which event types must be visible in the timeline of the Customer Hub screen?

  • A. The event types are enabled by default and cannot be changed.
  • B. In the general configuration of Agent Desktop
  • C. In the Customer Hub screen configuration
  • D. In the timeline configuration

Answer: D


NEW QUESTION # 81
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C-C4H56I-34 Latest Braindumps Sheet: https://www.examslabs.com/SAP/SAP-Certified-Application-Associate/best-C-C4H56I-34-exam-dumps.html

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